Privacy Policy

At Kwena Design Agency, accessible from kwenadesign.co.za, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Kwena Design Agency and how we use it.

1. Information We Collect

If you contact us directly or submit an inquiry via our free quote consultation form, we may collect personal identifying telemetry including but not limited to:

• Your complete name and professional business credentials.
• Contact metrics including your personal or business email address and phone or WhatsApp line numbers.
• The structural contents of your project messages, dynamic feature criteria, attached briefs, and any other data you selectively provide.

2. How We Use Your Information

We deploy the digital criteria collected across standard functional channels to optimize your agency client pipeline, including to:

• Provide, operate, and maintain our design and localization agency services.
• Improve, personalize, and expand website performance functionalities.
• Understand and analyze how users interact with our live agency portfolio platform.
• Communicate with you directly or via WhatsApp or telephone call regarding active projects, scope adjustments, quote validation updates, or customer service milestones.
• Send professional emails and process secure lead documentation.

3. Log Files & Netlify Infrastructure hosting

Kwena Design Agency follows a standard procedure of using log files. These files log visitors when they visit web assets. Our secure server deployment architecture through enterprise-grade infrastructure includes IP addresses, browser variants, Internet Service Providers (ISPs), timestamp logs, referring exit pages, and click counts. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

4. Cookies and Web Beacons

Like any other professional digital agency website, Kwena Design Agency uses "cookies". These cookies are used to store data parameters including visitors' structural user preferences, and the specific landing pages on the website that the visitor accessed or visited. The information is utilized to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other dynamic configuration parameters.

5. Data Protection Rights

We want to ensure you are fully aware of all of your data protection rights. Every user accessing our South African market services is entitled to the following parameters:

• The right to access: You have the right to request copies of your personal data packets stored within our lead systems.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data records under specific legitimate thresholds.

6. Contact Information

If you have additional questions or require more information about our Privacy Policy data paradigms, do not hesitate to reach out to us at kwenadesign.za@gmail.com.